FREQUENTLY ASKED QUESTIONS
Here are some common questions about Optimiza and how our virtual receptionist works.
General
What is Optimiza?
Optimiza is a virtual receptionist powered by AI that answers calls for your business 24/7, provides basic information to customers, and sends you their details instantly by email or SMS.
Who can benefit from a virtual receptionist with AI?
Any small or medium-sized business that depends on phone calls—such as landscaping, plumbing, HVAC, restaurants, dental clinics, or cleaning services—can benefit from Optimiza.
How does the service differ from a call center?
Unlike call centers that only take messages, Optimiza provides instant answers, collects customer details, and can even transfer calls directly to you — all at just a fraction of the cost of a full-time receptionist.
Is the AI available 24/7?
Yes. Your virtual receptionist is always available, ensuring no call is ever missed, day or night.
Setup & Usage
How does the setup process work?
We configure your dedicated phone number, train the AI with your business details, and test the system with you before going live.
What information do I need to provide for the AI to work?
You’ll provide your business details such as services, pricing, hours, and FAQs so the AI can answer customers correctly.
Can the AI transfer calls directly to me?
Yes, we can set up call forwarding so the AI transfers a call to your phone whenever you want.
Can I update or change the information later?
Absolutely. We maintain and update your virtual receptionist whenever your business information changes.
Pricing & Plans
How much does Optimiza cost?
Plans start from $99 per month, depending on your business needs.
Is there an initial setup fee?
Yes, there is a one-time setup fee of $400 to configure your system.
Can I switch or cancel my plan anytime?
Yes. You can upgrade, downgrade, or cancel your subscription at any time.
What payment methods are accepted?
We accept major credit and debit cards via Stripe for secure payments.
Technical & Security
Is my customer data secure?
Yes. We use encrypted communication and secure systems to keep your customer data safe.
Which phone number will my business use?
We provide a dedicated local phone number for your virtual receptionist, or we can connect it with your existing number.
What happens if the AI doesn’t understand a customer’s question?
If the AI cannot answer, it will collect the customer’s information and notify you immediately so you can follow up.
Do I need any special equipment or apps?
No. All you need is your phone and email. We handle the rest.
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